Jonathan Greenblatt
Product designer, user researcher and mentor
I use my 14 years of design, research and storytelling experience to help businesses understand their customers, make data-informed choices and craft delightful user experiences across platforms.
Clients
J.P. Morgan Payments
Llloyds of London
DC Universe
Wizarding World
Ellen
NYC Open Data
Redhat
Wells Fargo
Citi
Discover
Cox
Services
Product strategy
UX/UI design
User research
Content strategy
Metrics planning
Rapid prototyping
Service blueprinting
Customer journey mapping
Facillitating collaboration
Tools
Figma
Adobe Creative Suite
Miro
Lucid
ChatGBT
Principle
Lottie
Usertesting.com
Abstract
Experience
J.P. Morgan Payments, 2022-present
VP, Lead Product Designer
As Product Design Lead for J.P. Morgan, Mobility Payments Solutions, I oversee the design strategy and execution for innovative, multi-party commerce solutions within the automotive and mobility industries.
Redefined Onboarding Process
Spearheaded a comprehensive redesign of the onboarding process, doubling the capacity for onboarding from 50 applications per month to 100, while improving customer satisfaction.
Innovation Leadership
Led the design of a pioneering solution enabling drivers to make secure, seamless payments directly from their car’s infotainment system, advancing J.P. Morgan’s presence in the automotive payments ecosystem.
Checkout enhancement
Championed improvements of mobility payments checkout experience, optimizing the solution to help clients accept payments across diverse digital channels, improving transaction ease and reliability for end-users.
Team Leadership
Manage a full-time product designer while collaborating cross-functionally with user research, content design, and data analytics teams to ensure that design processes align with business goals and deliver high-quality, impactful outcomes.
Cross-functional Collaboration
Work closely with product management, engineering, operations, compliance, and C-suite stakeholders to align design initiatives with broader business goals.
Lloyd's of London, 2021-2022
Senior Service Designer
Led service design within the Lloyd’s of London digital transformation program, Future at Lloyd’s. Visualized and clarified an end to end service journey driving market participants and third party suppliers towards a data driven business process. Threading design, product and technology perspectives the blueprint accelerated strategic decisions and iteratively fed market engagement loops to co-create and align adoption plans for London Market participants.
Warner Bros Digital Labs, 2017-2021
Senior Product Designer
Product Design
Led a team of 4 designers to launch and grow DC Universe, a multi-channel super app for comic book fans, ensuring seamless cross-platform experiences (Web, iOS, Android, 10ft).
Collaborated with product managers and engineers to define product strategy and KPIs, aligning design with business goals.
User Research
Established a user research team within Warner Media’s tech division to integrate end-user insights into product strategy and usability improvements.
Conducted generative and evaluative research for DC Comics, Ellen, Wizarding World, and e-commerce platforms, driving data-informed decisions.
Fahrenheit 212, 2011-2017
Senior Designer
Led design on digital product projects with a special focus on integrating design sprints into client engagements at this innovation consultancy. Creatively executed ideas for digital product, motion design, corporate branding, consumer packaging, and editorial design. Notable clients included: Wells Fargo, Discover Bank, Samsung, Cox Communications, General Electric, Organize.org, and City of New York: Open Data.
Art Asia Pacific Magazine, 2010-2011
Editorial Designer
Worked with in-house art director to competely redesign this contemporary arts magazine. Collaborated with editorial staff to oversee design and layouts for bi-monthly publication. Contributed to redesign of website, content for mutlimedia projects and blog post articles.
Education
Cooper Professional Education, 2019
Design Research Techniques Certificate
General Assembly, 2014
UXD Certificate
Parsons School of Design, 2009-2010
AAS Graphic Design
Bard College, 2001-2005
B.A. History and Chinese Language
Awards
HiWorld North America
usertesting.com keynote presentation
Webby Award 2020 – dcuniverse.com
Media Streaming People's Voice Winner
Type Directors Club 2012 – Student Publication
Club 58 Certificate of Typographic Excellence, 2012